A surge in incoming connections to the uk-1.platform.sh region rendered the gateways unresponsive, affecting the availability of sites and environments within the region.
This incident did not affect Dedicated clusters.
During the incident, which commenced at 07:23 UTC on 2024-03-29, certain sites in the uk-1.platform.sh region experienced unavailability.
Sites were restored within 10 minutes, with normal operations resuming by 07:33 UTC.
To mitigate the impact, we swiftly implemented measures to block the majority of the malicious (DDoS) traffic targeting the region.
Our engineering team is actively analyzing the attack patterns to fortify the resilience of our incoming request gateways, including reviewing rate limit configurations and adding further gateway capacity.